Customer Success Coordinator

📋 Description

• Serve as the primary point of contact for new clients following the sales process, providing a
• Support coach-client assignments as part of the welcome-call process for new VIP clients, working
• Respond to client questions about programs, onboarding requirements, and services through email
• Work closely with internal teams to troubleshoot client concerns, coordinate resolutions, and
• Build strong relationships with clients and proactively identify barriers that may affect
• Support retention initiatives by helping clients remain engaged, connected, and committed

🎯 Requirements

• 3–5+ years of customer service experience, preferably in customer success, client experience
• Exceptional verbal and written communication skills, with the ability to communicate clearly
• Strong relationship-building skills and a genuine interest in helping customers overcome challenges
• Familiarity with CRM systems and project management tools, with the ability to use technology to
• Strong multitasking, prioritization, and time-management abilities, with demonstrated capacity to
• High attention to detail and a strong sense of ownership, responsiveness, and follow-through.

🎁 Benefits

• Starting compensation of $28.00 per hour, with potential growth based on experience and performance.
• Performance-based bonus opportunities tied to client retention, renewals, and overall customer
• Fully remote, full-time position with flexible scheduling outside of required meetings and
• Medical, dental, and vision insurance available after 90 days.
• 401(k) plan with employer matching, with eligibility beginning immediately.
• Accrued paid time off, including paid holidays.