Customer Success Coordinator

📋 Description

• Lead onboarding and training for new clients so implementation goes smoothly and adoption lasts
• Act as the day-to-day contact for clients, build trust, learn their needs, and document what you
• Flag growth and upsell opportunities to the sales team
• Work with sales, marketing, and product to improve retention across the customer journey
• Log client activity, follow-ups, and leads in our CRM
• Support product demos and presentations led by the business development team

🎯 Requirements

• Post-secondary degree or diploma with a strong grasp of technology
• Up to 2 years in customer success, sales, or another customer-facing role (internships, co-ops, and
• Bilingual, with strong oral and written communication
• Interest in sales and business development, with an entrepreneurial streak
• Fast learner, empathetic, energetic, curious about technology, with a good sense of humour

🎁 Benefits

• Work from our downtown office in Montreal (Peel Metro)
• Join an enthusiastic and dynamic team in a fast-paced learning environment
• Meet influencers in the tech community and expand your personal network
• Competitive compensation, including stock options
• Monthly team events
• Enjoy a kitchen stocked with healthy snacks and beverages