Customer Success (CS) | Gestão de Clientes e Projetos

📋 Description

• Lead the onboarding process for new clients, ensuring a structured and positive start to each
• Maintain regular communication with clients, provide project updates, manage expectations, and
• Organize, manage, and monitor client projects and tasks using ClickUp, ensuring deadlines
• Coordinate client requests and project requirements with internal teams, facilitating
• Conduct satisfaction surveys, including Net Promoter Score (NPS) assessments, analyze feedback, and
• Recognize early warning signs of customer dissatisfaction, address concerns proactively, and

🎯 Requirements

• Proven experience in Customer Success, client relationship management, account management, or a
• Strong proficiency in ClickUp, including organizing tasks, managing projects, tracking deadlines
• Demonstrated ability to manage multiple clients, projects, and competing priorities simultaneously
• Excellent written and verbal communication skills in Portuguese, with the ability to communicate
• Strong organizational and time management skills, with a structured approach to planning
• A proactive, results-oriented mindset, with the ability to work independently, identify potential

🎁 Benefits

• Fully remote work: Work remotely from Brazil, with flexibility in managing your daily activities.
• Initial three-month engagement: Begin with a three-month contract, with the possibility of
• Role ownership and autonomy: Take responsibility for managing client relationships, coordinating
• Professional development: Strengthen your expertise in customer success, project management, client
• Cross-functional collaboration: Work closely with clients and internal teams in a marketing and
• Process improvement opportunities: Contribute ideas and implement solutions that enhance customer