Customer Success Data Analyst

📋 Description

• Design, build, and maintain standardized and ad hoc reports and dashboards that track customer
• Partner with Customer Success, Sales Operations, Product Management, and Marketing to define
• Aggregate and analyze usage data from internal platforms and external tools to identify adoption
• Prepare and deliver customer-facing reporting packages (e.g., QBR/EBR decks, usage summaries
• Maintain a working knowledge of the platform(s) and services used across the customer base to
• Own the accuracy, documentation, and governance of customer and usage data fields within Salesforce

🎯 Requirements

• 3+ years of experience in data/reporting analysis, business intelligence, or a related analytical
• Demonstrated ability to translate raw usage and account data into clear, decision-ready insights
• Strong organizational skills and the ability to build clear, repeatable reporting processes
• Self-motivated professional with a strong work ethic, integrity, and values
• Ability to read, analyze, and interpret data from multiple systems and provide meaningful insights
• Outstanding written and verbal communication skills, with the ability to present data to