Customer Success Director

📋 Description

• Lead and develop the team: Manage, mentor, and coach Customer Success Managers and Customer
• Establish clear performance goals, expectations, and coaching practices to support individual and
• Oversee hiring, onboarding, team development, and workforce planning while identifying
• Drive retention and revenue growth: Own the strategy and performance of customer renewals
• Develop accurate renewal and growth forecasts, identify potential risks, and implement proactive
• Partner with Customer Success Managers to improve account planning, customer engagement, and

🎯 Requirements

• At least 7 years of progressive experience in Customer Success, account management, or
• At least 3 years of experience managing, coaching, and developing customer-facing teams.
• Demonstrated success improving customer retention, renewals, account expansion, and overall
• Strong understanding of Customer Success operations, including account health monitoring, renewal
• Experience designing scalable Customer Success strategies and service models for different customer
• Proven ability to build and maintain trusted relationships with senior and executive-level customer

🎁 Benefits

• Base salary: $110,000 annually.
• On-target earnings (OTE): $130,000, including performance-based incentives.
• Competitive employee benefits package.
• Paid time off and company holidays.
• Fully remote work environment.
• Professional development opportunities.