Customer Success Director | Fully Remote US

📋 Description

• Own a portfolio of strategic and enterprise customers, accountable for retention, expansion
• Proactively identify risk, opportunity, and whitespace, translating insights into actionable
• Act as a trusted advisor to senior customer leaders (VP, SVP, C-suite), guiding hiring
• Facilitate high-impact executive business reviews, roadmap discussions, and value alignment
• Partner with Sales and Renewals to drive expansion, renewal outcomes, and commercial success
• Translate HireVue usage into measurable business outcomes such as time-to-hire, candidate

🎯 Requirements

• 5+ years in Customer Success, Consulting, Account Management, or Enterprise SaaS with 3+ years
• Proven ability to influence senior executives and drive adoption across complex organizations
• Experience navigating matrixed, global enterprises with multiple stakeholders
• Strong track record of driving customer outcomes: adoption, retention, expansion, health
• Comfortable owning both customer relationship and commercial outcomes
• Exceptional prioritization, program management, and stakeholder communication across a large

🎁 Benefits

• Flexible Paid Time Off | Medical, Dental, Vision | 12 Weeks Maternity & Adoption | 401K match
• Work-from-home role with occasional travel up to 30%
• Security policies to protect work-related data in remote settings; BYOD policy considerations
• Equal opportunity employer; commitment to inclusion and non-discrimination