Customer Success Director - Korea

📋 Description

• Lead the Partner Success team in Korea.
• Set strategic direction to assess gaps and drive retention.
• Mentor the team on career development to ensure growth and retention.
• Provide feedback on market trends and opportunities to improve partnerships.
• Establish trusted adviser relationships ensuring customer satisfaction.
• Plan strategies to meet objectives and resolve escalations.

🎯 Requirements

• 4-5 yrs in a customer-oriented role, preferably in the B2B SaaS domain.
• Experience with marketing technology is a plus.
• Minimum of 2-3 years leading a team.
• Solid understanding of basic web concepts and digital marketing metrics.
• Strong strategic approach to client retention in enterprise environments.
• Excellent verbal and written communication with executives.

🎁 Benefits

• Global, diverse team with 50+ nationalities.
• Internal trainings on AI fundamentals, coding, languages, and personal development.
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, CloudGuru.
• ESOP share ownership eligibility.
• Referral bonuses for building teams.
• Community volunteering and social impact projects.
• Year-round global retreats and team events.