Customer Success Director (Maternity cover)

📋 Description

• Own the overall relationship and retention of a portfolio of strategic customers, building trusted
• Work closely with customers to support the adoption of Brandwatch technologies and ensure their
• Build strong relationships with key contacts, developing Brandwatch champions and executive
• Capture customer feedback and product requests, advocating for customers internally and helping
• Work with customers to establish strategic plans, goals and key performance indicators, and support
• Regularly analyse and plan across accounts to identify and mitigate customer health risks, while

🎯 Requirements

• Prior experience as a Senior Customer Success Manager, Customer Success Director, Account Manager
• A proven track record in Customer Success, with a focus on increasing customer satisfaction
• Proven ability to build and maintain relationships with senior and executive stakeholders at a
• Proven experience developing and executing strategic account plans.
• Experience working with global strategic enterprise clients across multiple teams and regions.
• A proven ability to drive ongoing value from a SaaS product suite.

🎁 Benefits

• Cision Group Personal Pension Scheme
• Life Assurance
• Healthcare cash plan
• Dental Insurance
• Private Medical Insurance (For directors and above only)
• Gym Subsidy