KnowBe4

1001-5000
47 jobs posted

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KnowBe4

Customer Success Director (SMB) (Hybrid)

Hybrid

Customer Support

Added

22 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

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Related skills

security cybersecurity saas knowbe4 attack simulation

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📋 Description

Lead SMB customer success strategy and programs.
Drive adoption, retention, and expansion of KnowBe4.
Build executive relationships with SMB stakeholders.
Collaborate with Sales, Support, and Security teams.
Define success metrics and scalable processes.

🎯 Requirements

Experience leading SMB customer success teams.
Strong leadership and cross-functional collaboration.
Excellent communication and stakeholder management.
Hybrid work experience or flexibility.
Knowledge of security awareness training or KnowBe4 platform a plus.

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