Customer Success Director (Tech Touch) (Hybrid)

📋 Description

• Lead a high-performing CS team to maximize value and ARR
• Own onboarding, renewals, cross-sell, and ARR targets
• Monitor metrics and dashboards; implement corrective actions
• Ensure exceptional customer experiences and outcomes
• Enforce the customer journey and engagement model
• Develop and execute CS playbooks and scale processes

🎯 Requirements

• Associate’s degree or equivalent preferred
• Gmail and Google Docs experience
• MS Office (Word and Excel) experience
• Salesforce or other CRM experience
• 1+ year managing SaaS customers
• Fluent in English and Portuguese

🎁 Benefits

• Company-wide bonuses tied to monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement and bonuses