Customer Success Enablement Business Partner

📋 Description

• Partner with Customer Success leadership to define and execute an enablement strategy aligned with
• Shape onboarding and ongoing development for CSMs, building role-specific offerings and
• Build the governance, roadmaps, and operating rhythms needed to prioritize requests, manage
• Coordinate with Customer Success Operations, technical enablement, Product, and Marketing to
• Maintain an enablement roadmap, manage cross-functional dependencies, and communicate priorities
• Use conversation intelligence, learning and competency data, business indicators, and field

🎯 Requirements

• 5+ years of experience in customer success, professional services, enablement, program management
• Working knowledge of the customer success role, demonstrated through direct experience or close
• Experience leading complex, cross-functional programs, including setting priorities, managing
• Experience partnering with senior stakeholders, communicating recommendations and tradeoffs, and
• Experience using data and stakeholder feedback to identify performance needs, evaluate results, and