Customer Success Enablement Manager

📋 Description

• Own CS onboarding and ramp from pre-boarding to full productivity.
• Design structured onboarding with competency checkpoints and certifications.
• Iterate onboarding using feedback and ramp data to cut time-to-productivity.
• Build everboarding programs for tenured CS with skill tracks.
• Maintain CS playbooks and a single source of truth for processes.
• Manage CS tooling (Notion, Gainsight, Gong, Salesforce, Salesloft).

🎯 Requirements

• 2–4+ years in CS Enablement, L&D, CS Ops, with onboarding ownership.
• Built or overhauled onboarding with measurable ramp improvements.
• Experience designing ongoing training and certifications for CS teams.
• Strong instructional design to change behavior, not just slides.
• Excellent facilitation, presentation, and workshop leadership.
• Familiarity with CS tools: Gainsight, Salesforce, Gong.

🎁 Benefits

• Canary Days: monthly days off to recharge.
• Self Improvement Club with a personal goal budget.
• Professional Development Chats with cross-functional learning budget.
• Travel Reimbursement to visit NY, SF or Dallas offices.
• Personal Travel Reimbursement for hotel stays.