Customer Success Enablement Specialist

📋 Description

• Partner with CS leadership to identify capability gaps and enablement priorities.
• Design onboarding and ramp programs for new hires.
• Build role-based learning pathways aligned to customer lifecycle ownership.
• Develop certification checkpoints and reinforcement programs.
• Translate new features/releases into actionable CS enablement materials.
• Create adoption playbooks and lifecycle engagement guides for CS.

🎯 Requirements

• Bachelor's degree in business administration, Education, or related field.
• 3-5 years in enablement, training, or L&D within SaaS/tech.
• Experience supporting CS, Account Mgmt, or post-sale SaaS teams.
• Familiarity with customer lifecycle concepts and SaaS adoption/retention.
• Strong instructional design and facilitation skills; translate complex product info.
• Cross-functional with Product, CS, and Ops; familiarity with LMS platforms.

🎁 Benefits

• Health plans, paid time off, and holidays.
• 401(k) with company match and retirement programs.
• Hybrid work in NYC with 3 in-office days per week.
• Company-sponsored programs and inclusive culture.