Customer Success Engagement Manager

📋 Description

• Lead and oversee customer engagement projects from inception to completion.
• Develop and maintain strong customer relationships; translate needs into analytics.
• Collaborate with product, engineering and data science teams to evolve solutions.
• Ensure analytics projects align with business value.
• Monitor progress, manage risks, and ensure budgets and timelines.
• Present findings to senior management and customers to drive business value.

🎯 Requirements

• 10+ years in customer-facing roles (Engagement Manager/CS).
• Proven track record delivering large analytics projects with diverse teams.
• Ability to build and maintain strong customer relationships.
• Innovate and drive business growth through analytics.
• Manage multiple projects simultaneously.
• Exceptional communication and presentation skills for non-technical stakeholders.
• Experience using SQL, Python, R, and Tableau.
• Strong problem-solving and strategic thinking.

🎁 Benefits

• Up to 100% remote work from home.
• Travel up to 50% as needed.
• Collaborative, cross-functional team environment.