Customer Success Engineer

📋 Description

• Work with customers and partners to prototype and implement character experiences on our platform
• Share responsibility for the SDK, code examples, and customer-facing documentation with the rest of
• Serve as the internal team's eyes and ears on the customer experience: where partners struggle
• Work with engineering and product management to turn field learnings into concrete platform roadmap
• Build the integration patterns and onboarding paths that let the next partner need less direct help

🎯 Requirements

• 2+ years of software engineering experience shipping production systems: code real users depend on
• Direct experience integrating LLM APIs (OpenAI, Gemini, Anthropic, etc.) in a production context.
• A track record of working directly with customers or partners in a technical capacity
• Documentation and example craft: developer docs or code samples that other teams successfully built
• Comfort working where the structure is still forming. Priorities shift, the playbook doesn't exist
• A degree or academic background in computer science, data science, or a related quantitative field.

🎁 Benefits

• Health & Wellness
• Time Off to Recharge
• Financial Well-being
• Life & Family Support
• Volunteer and Community Initiatives
• Learning & Development