Customer Success Engineer

📋 Description

• Serve as trusted technical advisor for Orca’s strategic customers.
• Lead customer visits, executive briefings, and workshops to accelerate adoption.
• Drive deployment and expansion through architecture reviews and best practices.
• Collaborate with stakeholders to align cloud security goals and compliance.
• Partner with Customer Success to design tailored success plans.
• Identify blockers and advocate for customer needs across Product, Support, Eng.

🎯 Requirements

• 5+ years in customer-facing technical roles (CSE/TAM/SA/DevOps/SecEng)
• Proven experience with enterprise cloud environments (AWS, Azure, GCP)
• Hands-on knowledge of Kubernetes, containers, and CI/CD pipelines
• Strong understanding of cloud security architecture and CNAPP ecosystem
• Proficiency in scripting, automation, and API integrations
• Exceptional communication and consulting skills for both technical teams and execs

🎁 Benefits

• Competitive salary, commission, and equity package
• Discounted medical, dental, and vision benefits with employer contribution
• Benefits coverage starting on your first day of employment
• Generous PTO with U.S. holidays and flexible hybrid & remote work environments
• Your choice of Mac or Windows laptop
• Work-from-home stipend in your first month of employment