Customer Success Engineer

📋 Description

• Own a portfolio of key US enterprise accounts and drive adoption, retention, and growth
• Become a deep expert in Scandit's products and SDKs, and guide customers through technical decisions
• Lead discovery conversations and translate customer needs into feasible Scandit solutions
• Build tailored demos and share code snippets and small integrations to unblock customers
• Run workshops, adoption reviews, and QBRs with technical and business stakeholders
• Spot at-risk accounts early and expansion opportunities, and partner with Sales to act on them

🎯 Requirements

• 2+ years in a customer-facing technical pre-sales, post-sales or support role at a B2B software
• A solid technical foundation and coding experience in any language: you have written or debugged
• Strong written and verbal communication, and you can present to both business and technical
• Strong strategic thinking and analytical skills
• A solid understanding of enterprise IT architectures
• You build strong relationships with customers and colleagues, and you are likeable, humble and fun

🎁 Benefits

• Certified 'Great Place to Work' in 7 countries
• Smart, people-first culture
• Flexible office, hybrid, or home working
• Individual equity plan in a high-growth company
• Learning and development opportunities
• Offices in Zurich, London, Tampere, Warsaw, Boston, and Tokyo