Customer Success Engineer

📋 Description

• Act as technical partner and primary contact for assigned customers across onboarding, adoption
• Manage and troubleshoot Apple device management environments (MDM) including Jamf and related tech.
• Diagnose and resolve complex issues across apps, APIs, networks, VPNs, firewalls, device mgmt, and
• Design and implement technical solutions, integrations, and automation using Bash and Python.
• Collaborate with CS, Engineering, and Product to escalate issues and improve solutions.
• Lead onboarding sessions, product demos, and customer training during business hours.

🎯 Requirements

• 5+ years supporting iOS/macOS in MDM/enterprise mobility context.
• Strong Jamf admin experience; Jamf 300 or higher.
• Experience with Apple Business Manager, device enrollment, certificates, enterprise deployment
• At least 3 years in customer-facing technical roles (CS Engineering, Technical Support, Solutions
• 2+ years scripting in Bash and/or Python.
• Experience with external APIs, integrations, troubleshooting at app/platform level.

🎁 Benefits

• Fully remote contract with flexibility to work from an international location.
• Work on impactful enterprise tech and complex customer environments.
• High ownership and autonomy in a technical customer-facing role.
• Collaboration with engineering, product, and CS teams.
• Opportunity to influence product through customer feedback and insights.
• Exposure to modern enterprise mobility, automation, integrations, and cloud tech.