Customer Success Engineer

📋 Description

• Manage product integrations: Integrate sportsbook products and services into customer platforms
• Provide technical customer support: Assist international B2B customers with technical questions
• Coordinate cross-functional activities: Work closely with customer IT teams and internal product
• Troubleshoot and resolve issues: Take ownership of technical incidents, investigate root causes
• Manage multiple customer relationships: Support customers across different locations, balancing
• Maintain technical documentation: Create, update, and organize technical documentation, integration

🎯 Requirements

• Industry knowledge: Understanding of the sports betting industry and familiarity with how
• Technical background: Technical education or equivalent practical experience, with an interest in
• Communication skills: Proficiency in English and the ability to communicate technical information
• Customer support experience: Previous experience in technical support, sales operations
• Web technology fundamentals: Basic understanding of web technologies and communication protocols
• Problem-solving abilities: A proactive, analytical approach to troubleshooting, with strong

🎁 Benefits

• International exposure: Opportunity to work directly with B2B customers and technical teams across
• Technical development: Hands-on experience with sportsbook integrations, digital platforms, web
• Cross-functional collaboration: Exposure to product development, sales operations, customer IT
• Industry specialization: Opportunity to deepen your knowledge of sports betting, esports, and
• Continuous learning: Scope to develop new technical skills and expand your expertise through
• Travel opportunities: Potential to travel as needed to support customer engagements and business