Customer Success Engineer

📋 Description

• Serve as the top-tier technical escalation point for CSMs and CSEs on the most complex
• Lead root-cause analysis for persistent or cross-functional technical challenges, coordinating
• Provide strategic technical advisory to CSMs for the organization's largest and most complex
• Mentor and coach CSE peers, sharing expertise on troubleshooting methodologies, product knowledge
• Develop and maintain technical knowledge base content, runbooks, and best practice documentation
• Identify patterns in escalated issues to proactively recommend product improvements, inform roadmap

🎯 Requirements

• 7+ years of related experience in a senior technical customer-facing role such as Senior Solutions
• BA degree with STEM focus or equivalent experience; advanced degree or industry certifications
• Deep cybersecurity experience in the identity and access management space, with strong knowledge of
• Demonstrated ability to lead complex, cross-functional technical engagements with minimal
• Proven track record of mentoring and developing technical talent.
• Experience working with enterprise-grade environments including Active Directory, cloud platforms

🎁 Benefits

• Competitive salaries
• Meaningful bonus program
• Excellent benefits including healthcare insurance
• Pension/retirement matching
• Comprehensive life insurance
• Employee assistance program