Customer Success Engineer EMEA

📋 Description

• Work closely with JetBrains Account Executives.
• Help customers adopt JetBrains products and services to achieve desired business outcomes. This
• Manage the technical relationships for a portfolio of accounts, and partner with other members of
• Be the customers’ advocate within JetBrains, representing them to the Support and Product
• Recommend product enhancements based on your experiences with the customers and the feedback you
• Help product teams present and evaluate new product ideas to the customers in your portfolio.

🎯 Requirements

• Proven experience in technical consulting, technical customer success, or other customer-facing
• Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field – the
• Hands-on knowledge of AI/LLMs in the field of software development.
• A passion for continually improving the customer experience.
• Strong verbal and written communication skills in English and the local language of your office.
• Exceptional presentation skills for demonstrating JetBrains products to customers.

🎁 Benefits

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family
• Learning and development opportunities. Access to conferences, courses, and language classes.