Customer Success Engineer - English/French Bilingual

📋 Description

• Work as part of a team to respond to digital customer engagement strategies including but not
• Proactively engage customers who are displaying low product adoption and work with said customers
• Identify customers that have responded to NPS and CSAT surveys with low sentiment scores and engage
• Partner with Customer Success and/or Product Marketing to develop and run “Customer Office Hours”
• Contribute to production of “How-To” product videos to help liaise customers throughout product
• Provide advice and best practice recommendations for Customers to overcome challenges and meet

🎯 Requirements

• BA/BS Degree (Computer Science/Engineering majors preferred) with 2-3 years of work experience in a
• 2+ years of technical software support or help desk experience
• Excellent communication, organization, presentation, and stakeholder management skills
• Comfortable making outbound phone calls
• Ability to work individually and utilize resources effectively to overcome challenges
• Motivation to learn and adapt in a fast-paced environment

🎁 Benefits

• HMO coverage from day 1 of employment (plus 2 free dependents)
• Group life insurance (upon regularization)
• Wellness Reimbursement Program (upon regularization)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (years of service)