Customer Success Engineer, Enterprise

📋 Description

• Own onboarding, adoption, and renewal for a portfolio of large enterprise and government accounts
• Develop deep relationships with customer stakeholders across security, engineering, compliance/GRC
• Drive product adoption by helping customers configure code and dependency scanning tools in CI/CD
• Monitor account health, proactively identify risk of churn or underutilization, and build action
• Partner with Sales on expansion opportunities and provide input on account strategy for your book
• Serve as the voice of the customer internally, relaying feedback to Product and Engineering to

🎯 Requirements

• 5+ years of experience in a customer success, account management, or similar customer-facing role
• Experience supporting U.S. government customers, particularly within the federal civilian sector
• Strong track record in cybersecurity and/or SaaS customer success, including driving adoption
• Comfort working with technical systems and data, including relational databases, REST APIs, and
• Ability to write basic scripts (e.g., Python, shell, or similar) to investigate issues, automate
• Familiarity with software supply chain security concepts, including Software Bills of Materials

🎁 Benefits

• Help organizations get new-found visibility into their software, and be more secure!
• Fully remote work (with potential for hybrid co-working)
• Unlimited PTO (which we take seriously)
• 100% medical/dental/vision insurance coverage for you and your dependents!
• 401(k) and retirement options
• Help get in at the ground floor of a well-funded, early-stage startup!