Customer Success Engineer II (4x10) - Cloud, Data Center, & Storage

📋 Description

• Own customer cases end to end in Slack, Teams, email, and on calls, until the issue is resolved and
• Troubleshoot Qumulo in AWS, Azure, GCP, and on customers' own hardware: permissions, performance
• Diagnose server hardware issues and coordinate replacements with OEM partners like HPE, Cisco, and
• Manage complex issues with senior engineers including a handover with clean case summaries and the
• Reproduce customer issues in the lab to help Engineering diagnose and validate fixes
• Write knowledge base articles and improve the runbooks your team uses

🎯 Requirements

• 3+ years in customer-facing technical support, field engineering, or customer success for
• Ability to diagnose failing SSD, HDD, NIC, PSU, fan, or DIMM and run replacement through vendor's
• Proficiency with Linux: logs, diagnostic bundles, tcpdump, ss, ip, smartctl, iostat
• Understanding of enterprise storage networking: VLANs, jumbo frames, link aggregation
• Excellent written and verbal communication in English (multilingual a plus) and ability to tailor
• Experience with AWS, Azure, or Google Cloud is a strong plus, along with certifications like AWS

🎁 Benefits

• $95,000 - $130,000 annual pay range
• Benefits
• Pre-IPO stock options