Troubleshoot Qumulo on-prem and cloud file systems, including infra and perms issues
Prioritize and drive resolution for escalated cloud and on-prem issues
Collaborate with sales, product, and engineering to resolve issues quickly
Provide feedback to engineering/product on gaps, esp. cloud offerings
Mentor peers on complex issues and expand cloud skills
Grow knowledge of cloud technologies continually

🎯 Requirements

Multilingual with English as primary customer support language
Excellent written and verbal communication skills
Strong problem-solving in a fast-paced environment
Working knowledge of cloud compute, storage, networking, and identity management
Familiarity with Linux and Windows operating systems
5-7 years customer-facing experience, incl 1-3 years cloud troubleshooting

🎁 Benefits

Remote work in the UK
Equal Opportunity Employer
Applicant privacy policy available

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