Customer Success Engineer ( India)

📋 Description

• Act as a technical expert and strategic advisor to enterprise customers, engaging directly with
• Build, nurture, and sustain customer relationships across all personas interacting with Deepgram
• Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption
• Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion
• Focus on making Deepgram successful in the customer's environment; ensuring products are
• Continuously operate in discovery mode, surfacing customer issues, and translating them into

🎯 Requirements

• 7-10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success
• A proven track record in roles that blend customer engagement with technical expertise, navigating
• Hands-on experience running product demos, POCs, or technical workshops with enterprise customers.
• Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex
• Strong technical aptitude: able to discuss APIs and developer workflows, and hold fluent technical
• Experience engaging across technical teams (developers, architects, support) and executive buyers

🎁 Benefits

• Best-in-class benefits, localized to your market
• Comprehensive health coverage
• Generous paid time off
• Paid parental leave
• Meaningful learning and development support
• Stipends to help you do your best work