Customer Success Engineer (Internship)

📋 Description

• Answer incoming customer requests through our support channel, and be the person they hear back
• Own incidents end to end: investigate, resolve, and confirm with the customer that it is actually
• Work out why a workflow, document or posting did not behave as expected.
• Adjust configuration where that is the right fix.
• Recognise when a problem is bigger than one case, and hand it on with proper evidence.
• Join customer calls to work through urgent issues directly, as your experience grows.

🎯 Requirements

• Enrolled in or recently completed a Bachelor's or Master's in business, economics, information
• German and English, both fluent. This is a hard requirement. Our customers work in German every day
• Strong analytical thinking and comfort working with data.
• Genuine interest in enterprise software, AI, and how large organisations actually run.
• Nice to have, not required: first exposure to ERP systems, SQL, APIs, or process modelling.

🎁 Benefits

• Real responsibility from week three, not shadowing.
• A steep learning curve on live enterprise systems.
• Direct access to engineers, product managers, and the people running our customers' finance
• Employee ownership – be part of a majority employee-owned company with a best-in-class stock option
• Amazing team – become part of a driven and collaborative group of innovators.
• Visits & offsites – including collaborative team offsites.