Customer Success Engineer, LATAM (Spanish, Portugese)

📋 Description

• Help customers get measurable value from GitLab post-sale with technical guidance.
• Collaborate with CSMs, AEs, and Renewals to support adoption.
• Deliver enablement via webinars, hands-on labs, and on-demand sessions in a pooled model.
• Provide technical and architectural guidance to adopt GitLab and drive outcomes.
• Develop workshops, demos, and enablement content with cross-functional partners.
• Build specialty competency in GitLab-related technologies.

🎯 Requirements

• Fluency in English and Spanish; Portuguese a strong plus.
• Based in United States, Mexico, or Brazil.
• Experience with GitLab use cases: SCM, CI/CD, DevSecOps, Agile Planning.
• Proficiency with DevSecOps tools; translate capabilities into outcomes.
• Background in software dev or systems engineering; comfortable with architecture.
• Strong written and verbal communication for Zoom calls, workshops, and presentations.
• Experience as trusted technical advisor in post-sales environment.
• Strong time management; manage multiple engagements in a pooled model.
• Continuous learner; maintain specialty competency via training, documentation, or examples.

🎁 Benefits

• Benefits to support your health, finances, and well-being.
• Flexible Paid Time Off.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental Leave.