Serve as the technical advisor and strategic owner for enterprise accounts.
Own the full customer lifecycle: onboarding, adoption, expansion, and advocacy.
Drive adoption via live demos, workshops, architecture guidance, and troubleshooting.
Run discovery to surface problems and translate into requirements.
Identify expansion with Sales; lead executive reviews.
Act as the voice of the customer; influence roadmap and tools.

🎯 Requirements

7+ years in technical, customer-facing roles (TAM/solutions engineering) at API-driven or AI companies.
Track record blending customer ownership with technical depth (design, troubleshooting, growth).
Hands-on experience running demos, POCs, or workshops with enterprise customers.
Proven success landing expansion in complex enterprise accounts.
Fluency discussing APIs, integrations, and developer workflows; L1 troubleshooting.
Experience engaging both technical stakeholders and executive buyers.

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