Customer Success Engineer, Scaled

📋 Description

• Drive Customer Adoption & Enablement: Develop and deliver customized 1:1 adoption and
• Provide Technical Expertise & Guidance: Act as a trusted technical advisor, offering in-depth
• Contribute to 1:Many Initiatives: Collaborate with Customer Advocacy and CX Operations teams to
• Strategic Customer Engagement: Engage with customers on a strategic level, identifying their
• Customer Advocacy & Feedback: Serve as a vital feedback loop, collaborating with internal teams
• Data Analysis & Optimization: Utilize data to understand customer behavior, identify common

🎯 Requirements

• Deep Technical Acumen: Strong understanding of the data observability and security space, including
• Customer Success Mindset: Passion for helping customers succeed, with excellent communication
• Problem-Solving & Analytical Skills: Exceptional ability to diagnose and resolve complex
• Strategic Thinking: Capability to understand customer business objectives and translate them into
• Content Creation & Delivery: Experience in creating and delivering compelling technical
• Collaboration: Proven ability to work cross-functionally with product, engineering, sales

🎁 Benefits

• Competitive salary
• Health, dental, vision, short-term disability, and life insurance
• Paid holidays and paid time off
• Fertility treatment benefit
• 401(k)
• Equity