Customer Success Engineer, VIP

📋 Description

• Provide advanced technical support and consultation via Zendesk and customer calls.
• Troubleshoot complex production issues and incidents.
• Analyze logs and customer codebases to identify root causes.
• Offer architectural guidance for enterprise WordPress deployments.
• Read and troubleshoot code across PHP, JavaScript, HTML, CSS.
• Communicate findings and recommendations to technical and non-technical stakeholders.

🎯 Requirements

• Must be based in the United States, hold U.S. citizenship, and pass background checks.
• Proven experience in a customer-facing technical role.
• Strong WordPress expertise: core concepts, themes, plugins, WP-CLI, e-commerce.
• Proficiency in PHP, JavaScript, HTML, and CSS.
• Knowledge of REST APIs, HTTP, DNS, reverse proxies, Git and SVN.
• Experience with monitoring tools like Kibana and New Relic.

🎁 Benefits

• Competitive salary range of $70,000–$150,000 USD, paid in local currency.
• Fully remote work environment.
• Open vacation policy.
• Country-specific benefits and support programs.
• Opportunities for professional development and continuous learning.
• Work with enterprise-scale, high-traffic platforms.