Customer Success Executive

📋 Description

• Own and lead the customer’s post-sales transformation for Enterprise accounts.
• Align ServiceNow offerings to customer goals with executive visibility.
• Collaborate with Account Executives on pre- and post-sales strategy.
• Identify risks and develop strategies to realize value.
• Guide the Customer Success team to achieve KPIs: adoption, health, renewals, satisfaction
• Foster alignment between customer insights and organizational goals for long-term success.

🎯 Requirements

• AI Integration & Thought Leadership: leveraging AI to enhance processes and insights.
• Enterprise SaaS Transformation & Strategic Advisory: lead large-scale transformations.
• C-Level Presence & Relationship Management: engage senior executives.
• Leadership Experience: 10+ years in management consulting or similar.
• Strategic Account Management: manage high-impact, strategic accounts.
• Cross-Functional Leadership & Collaboration: work across departments with stakeholders.

🎁 Benefits

• Flexible work personas and distributed workforce options.
• Opportunity to work with senior executives and drive strategic impact.