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Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning
Collaborate Strategically: Partner with Account Executives to create and execute integrated pre-
Grow the Post-Sales Business: Work as an impeccable collaborator, driving the expansion of our
Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the
Oversee Governance and Platform Health: Hold the customer accountable for strategic governance, and
Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet

AI Adept and Technically Strong: Ability to drive AI adoption, consumption and customer business
Educational Background: Bachelor’s or equivalent required, Master’s degree preferred.
Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier
Transformational Leadership Expertise: Demonstrated success in running large-scale, strategic
Thrive in Ambiguous Environments: Comfortable working independently, navigating ambiguity and
ServiceNow Delivery Experience: Experience inside a ServiceNow implementation in a leadership role

Customer Success Executive

Meet JobCopilot: Your Personal AI Job Hunter