Customer Success Executive

📋 Description

• Develop and nurture executive relationships (CIO, CFO, CHRO, business unit leaders)
• Own the customer's post-sales journey end to end — implementation, adoption, and value realization
• Help translate customer goals into a platform roadmap tied to measurable business outcomes
• Set clear, measurable success metrics with the customer, track progress, and refine the plan
• Support and help coordinate co-delivery models across ServiceNow, GSIs, and SI partners
• Bring a discovery-first mindset — ask the right questions before proposing a fix

🎯 Requirements

• 8–12 years in a professional services or consulting environment, ideally with exposure to
• Experience working with or supporting CxO-level stakeholders, with the poise to grow into owning
• Experience at large India enterprise accounts, with solid judgment navigating multiple stakeholders
• Strong command over knowledge of digital transformation — design, implementation, and management
• Emerging expertise in one industry
• IT, HR, or GBS transformation exposure