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9 days ago
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📋 Description

  • Act as main contact for major incidents; manage expectations to resolution.
  • Analyze customer data (cases, surveys, renewals) to spot trends and risks.
  • Advocate for customer needs internally; be the voice of the customer.
  • Monitor adoption and usage trends; recommend actions based on risk.
  • Own onboarding, adoption, and advocacy across a portfolio.
  • Develop and deliver 'success plans' with milestones and risks.

🎯 Requirements

  • A minimum of 10 years of related experience in Customer Success.
  • Experience in IT systems consulting and implementation, preferably cloud/identity management.
  • Strong technical aptitude to learn customer use cases and Ping solutions.
  • Proven track record driving issues to resolution and advocating for customers.
  • Experience with enterprise-level customers.
  • Experience with SFDC, Gainsight, or other CRM systems.

🎁 Benefits

  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)
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