Customer Success Executive - Financial Services

📋 Description

• Drive Post-Sales Success: Own and lead the customer's post-sales transformation by aligning
• Collaborate Strategically: Partner with Account Executives to create and execute integrated pre-
• Mitigate Risks and Drive Value: Proactively identify risks to customer success and work with the
• Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to achieve
• Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently
• Advocate for Innovation and Continuous Learning: Serve as a strategic thought leader by advancing

🎯 Requirements

• BA/BS degree or equivalent experience required.
• A minimum of 12 years of experience in management consulting, industry leadership, solution
• Strong experience building trusted relationships with C-level business and technology leaders
• Demonstrated success leading large-scale strategic accounts and exceeding business objectives, with
• Strong experience identifying and solving complex business problems and aligning solutions with
• A history of working across multiple functions and driving alignment in large, matrixed

🎁 Benefits

• Health plans including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs