Customer Success Executive - HC/LS

📋 Description

• Drive Post-Sales Success: Own and lead the customer's post-sales transformation, aligning
• Collaborate Strategically: Partner with Account Executives to create and execute integrated pre-
• Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the
• Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet
• Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently
• Advocate for Innovation and Continuous Learning: Drive innovative solutions for our customers and

🎯 Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes
• Educational Background: BA/BS or equivalent required, Master's degree preferred.
• Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier
• Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding
• Business Acumen: Strong experience in identifying and solving complex business problems and
• Cross-Functional Leadership: A history of working across multiple functions and driving alignment

🎁 Benefits

• Equal Opportunity Employer
• Accommodations for candidates requiring reasonable accommodation
• Work personas: flexible, remote, or required in office
• Export Control Regulations compliance