Customer Success Executive, Strategic Accounts

📋 Description

• Develop and nurture executive relationships (CIO, CFO, CHRO, business unit leaders), building the
• Own the customer's post-sales journey end to end — implementation, adoption, and value realization
• Help translate customer goals into a platform roadmap tied to measurable business outcomes
• Set clear, measurable success metrics with the customer, track progress, and refine the plan as
• Support and help coordinate co-delivery models across ServiceNow, GSIs, and SI partners so delivery
• Bring a discovery-first mindset — ask the right questions before proposing a fix, and know when to

🎯 Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes
• 8–12 years in a professional services or consulting environment, ideally with exposure to
• Experience working with or supporting CxO-level stakeholders, with the poise to grow into owning
• Experience at large India enterprise accounts, with solid judgment navigating multiple stakeholders
• Strong command over knowledge of digital transformation — design, implementation, and management
• Emerging expertise in one industry

🎁 Benefits

• Backed by proven practices drawn from thousands of engagements
• Clear runway for growth as you build account ownership and executive trust
• Room to grow with visible added responsibility and access each year