Customer Success & Implementation Manager

📋 Description

• Define and execute the industry strategy: Identify priority markets, customer challenges, target
• Own financial performance and profitability: Take full responsibility for the business unit's
• Drive new enterprise business: Lead strategic sales initiatives targeting high-value industrial
• Expand and retain strategic accounts: Partner with Client Partners to understand customer
• Strengthen account planning and execution: Establish clear account priorities, ownership
• Coordinate multidisciplinary solution development: Collaborate with service leaders, solution

🎯 Requirements

• Education: Bachelor's degree required. A master's degree in Engineering, Business, or a related
• Senior leadership experience: At least 12 years of experience managing an industry business unit
• Professional services sales leadership: At least 5 years of demonstrated success leading
• Industry expertise: Proven commercial experience in at least one of the following sectors: Oil
• Enterprise sales track record: A sustained record of winning new enterprise clients, expanding
• Executive-level relationships: Established industry connections and the ability to build trusted

🎁 Benefits

• Remote work: Fully remote position, offering flexibility to work remotely from an eligible location
• Executive-level responsibility: Lead the strategy, financial performance, and commercial direction
• Business ownership and autonomy: Exercise substantial responsibility for P&L management
• Strategic client exposure: Build relationships with enterprise customers and senior industry
• Innovation and solution diversity: Work across AI-enabled solutions, consulting, managed services
• Leadership development: Recruit, mentor, and develop commercial talent while shaping team