Customer Success Intern

📋 Description

• Support the onboarding of new Tier 3 customers, helping ensure they understand their Kpler products
• Respond to customer inquiries via email and chat, providing accurate, timely and helpful guidance
• Monitor customer usage, engagement and health indicators using established tools and processes, and
• Support customer health reviews, usage reporting and CRM documentation, ensuring customer
• Contribute to one-to-many customer engagement initiatives, including webinars, targeted campaigns
• Create, update and maintain scalable customer resources such as onboarding materials, Help Center

🎯 Requirements

• Strong written and verbal communication skills in English, with a customer-focused and helpful
• Curious, proactive and eager to learn about Customer Success, SaaS products and the maritime
• Comfortable working with spreadsheets, data and digital tools; experience with CRM or customer
• Strong attention to detail and an organised approach to documentation, reporting and follow-up
• Analytical mindset with an interest in interpreting customer usage and identifying trends or
• Able to work independently while collaborating effectively with colleagues across different teams