Customer Success Junior

📋 Description

• Run bi-weekly or monthly calls with your clients, helping them actually put ROI Hunter's strategies
• Manage renewals and spot upsell opportunities as you build out your own portfolio
• Help clients increase adoption of the platform through training sessions and day-to-day questions
• Join weekly meetings with the product team to stay current on what's shipping and why
• Collaborate with product, marketing, and finance whenever something in your accounts calls for it

🎯 Requirements

• At least 2 years of experience in digital marketing, ideally with direct client or account
• Comfortable reading performance data and turning it into a recommendation a client can act on. You
• Strong communication and presentation skills, and the judgment to be honest with a client about
• Genuinely collaborative. This isn't a role for someone who prefers to solve everything solo, since
• Strong English language skills are a must due to the international environment we work in
• Spanish is a plus, not a requirement, given some of Pattern's Brazil-based commercial work touches

🎁 Benefits

• Meal vouchers (BRL 35/working day)
• Health insurance plan (Sul América)
• Work from home subsidy (150 EUR/quarter)
• Education budget
• 30 days of paid vacation leave per year of service, accrued gradually
• Quarterly performance bonus