Customer Success Lead - Western Europe

📋 Description

• Lead, coach, and develop a high-performing CS team, owning regional NRR and retention.
• Act as a player-coach: directly manage priority accounts and join key conversations.
• Lead renewal cycles, drive adoption, and identify expansion opportunities.
• Set strategic direction for CS aligned with company goals and market trends.
• Design and implement repeatable playbooks for renewals and upsells.
• Build exec-level relationships across priority accounts and influence strategy.

🎯 Requirements

• 10+ years in Customer Success or post-sales SaaS; Western Europe preferred.
• Strong technical acumen with product integrations and data insights.
• 5+ years direct people leadership within SaaS.
• Strong player-coach mindset for managing key accounts.
• Proven renewal, expansion, and NRR success.
• CS methodologies: success planning, adoption, ROI storytelling.

🎁 Benefits

• Innovative culture: Shape AI trajectory with a high-impact team.
• Growth paths: Opportunities to drive impact beyond your role.
• Learning & development: Annual discretionary stipend for growth.
• Social travel: Annual discretionary stipend to meet colleagues.
• Annual company offsite: Team gathers in a new location each year.
• Co-working: Monthly stipend if not near our hubs.