Customer Success Leader, Enterprise

📋 Description

• Lead and develop enterprise CS Managers to drive outcomes and retention.
• Partner with Sales, Product, and Engineering to drive adoption, engagement, and expansion.
• Develop scalable enterprise success strategies, processes, and metrics.
• Serve as executive sponsor for key enterprise accounts and relationships.
• Identify risks and opportunities to drive proactive engagement and satisfaction.
• Represent the voice of the customer to influence product roadmaps and operations.

🎯 Requirements

• 8+ years in CS/AM or related roles, with 3+ years leading enterprise teams.
• Experience with global enterprise clients in AI, SaaS, legal, or technology.
• Strong strategic thinking and operational execution; able to scale programs.
• Executive presence with the ability to build C-suite relationships.
• Coaching mindset and passion for developing high-performing teams.
• Nice to have: law/legal tech background; consulting; financial services experience.

🎁 Benefits

• Equity