Customer Success Leader, Enterprise

📋 Description

• Lead, mentor, and scale Enterprise CS Managers to deliver outcomes.
• Partner cross-functionally with Sales, Product, and Engineering.
• Develop scalable success strategies, processes, and metrics for enterprise.
• Serve as executive sponsor for key enterprise accounts.
• Identify risks and opportunities to drive proactive engagement.
• Represent the voice of the customer to inform product and ops.

🎯 Requirements

• 8+ years in CS or related roles; 3+ years leading enterprise teams.
• Experience with global enterprise clients in AI, SaaS, legal tech, or tech.
• Strong strategic thinking and operational execution; scalable programs.
• Excellent communication and C-suite presence.
• Coaching mindset with passion for developing high-performing teams.

🎁 Benefits

• Equity opportunities
• Career growth in a fast-scaling org
• Hybrid work environment
• Exposure to a global, enterprise client base