Customer Success Leader (Remote, US-based)

📋 Description

• Take direct responsibility for retention and expansion targets across your managed book of
• Define and oversee account management strategy that transforms underutilized customers into fully
• Identify at-risk accounts early and execute risk mitigation plans to protect ARR.
• Foster strong, multi-threaded relationships with technical executives (CTOs, VPs of Engineering
• Ensure customers fully utilize their subscriptions by reducing typical 4-6 month implementation
• Act as liaison between customers and internal teams (Sales, Engineering, Product, Support)

🎯 Requirements

• 3+ years of experience in an Account Management leadership role
• Proven track record owning and driving net revenue retention, renewals, and expansion revenue in a
• Prior experience as an individual contributor Account Manager with successful results in expansions
• Strong operational chops: comfortable building playbooks, dashboards, and forecasting models, and
• Excellent executive presence — able to engage credibly with customer executives and internal
• Experience selling to Engineering Leaders in large Enterprises

🎁 Benefits

• Remote-first culture, potential for company-wide in-person gatherings
• Home office allowance for remote workers
• Meaningful equity
• Comprehensive health, vision, and dental benefits - country dependent
• Generous paid time off and paid holidays
• 401k match program (US only)