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Harvey AI

Customer Success Leader, Southern Europe & DACH

Hybrid
Business & Management
Added
1 day ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

customer success stakeholder management strategic planning leadership enterprise saas

📋 Description

  • Lead a dynamic customer success team towards excellence
  • Implement scalable strategies and playbooks
  • Coach and develop talent to be strategic partners
  • Drive client engagement, advocacy, and referrals
  • Own retention with early warning systems to reduce churn
  • Collaborate with GTM, Product, and Engineering to capture voice-of-customer

🎯 Requirements

  • Leadership in enterprise SaaS customer success
  • Strategic, scalable CS strategies
  • Empathy, influence, and talent development
  • Outcome-oriented with KPI focus
  • Strong communication across levels
  • Agility in a fast-growing, tech environment

🎁 Benefits

  • We are an equal opportunity employer
  • Company is mission-driven with growth opportunities
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