Customer Success & Logistics Coordinator (High-Ticket Client Experience)

📋 Description

• Become primary contact for customers from enquiry through delivery.
• Deliver exceptional support via phone, email, and live chat.
• Build trust with proactive communication and regular follow-ups.
• Guide customers through premium purchases with concierge-level service.
• Resolve concerns professionally, strengthening brand confidence.
• Show genuine interest in customer needs and best-solution recommendations.

🎯 Requirements

• Experience in Customer Success or Premium Customer Service.
• Excellent written and spoken English with clear communication.
• Warm, confident, professional telephone manner.
• Ability to build rapport and maintain meaningful relationships.
• Strong organizational skills with meticulous attention to detail.
• Ability to manage multiple priorities with high-quality service.

🎁 Benefits

• 100% remote
• $50 birthday bonus
• $200 testimonial bonus
• No tracker. No problem.