Customer Success Manager

📋 Description

• Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed
• Deliver proactive lifecycle touchpoints, including onboarding confirmation, adoption checkpoints
• Respond to inbound customer needs within team coverage standards and see them through to resolution
• Build credibility quickly with new stakeholders, often without the benefit of an established
• Be the voice of the customer internally, using the breadth of the pool to spot patterns a single
• Guide customers on best practices, implementation planning, and usage optimization

🎯 Requirements

• 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar
• A balance of technical aptitude and business acumen; exposure to networking, DNS, DHCP, IPAM, or
• Comfort serving many customers at once and prioritizing by signal rather than by relationship
• Excellent written communication; significant share of pooled engagement happens asynchronously
• Strong documentation habits and genuine discipline about leaving a clean trail for teammates
• Experience delivering demos and running structured customer conversations

🎁 Benefits

• Professional Development Budget
• Dedicated Wellness Days and Wellness Week
• Lifestyle Spending Account
• Employee Recognition Program