Customer Success Manager (12 month fixed term contract)

📋 Description

• Onboard and manage UpGuard customers to meet their goals.
• Provide resources like success plans, training, and regular check-ins.
• Engage customers early to drive ongoing adoption and engagement.
• Translate customer requirements using risk-management frameworks for tailored use.
• Monitor customer health and educate to ensure value realization.
• Advocate for customers; share insights with Product, Sales and Marketing on risks and opportunities.

🎯 Requirements

• 2+ years in customer success, PM or account management.
• Understanding of cyber risk or risk management frameworks.
• Located within US Eastern Timezone.
• Experience building scalable customer relationships.
• Highly organized; can update docs and create new processes.
• Strong written and spoken English.
• Able to work cross functionally with internal teams.
• Curious and eager to learn.

🎁 Benefits

• Monthly lifestyle subsidy for wellbeing.
• WFH setup allowance in first 3 months.
• 1500 USD annual Learning and Development allowance.
• Annual leave PTO plus two extra UpGuardian leave days.
• 18 weeks paid Parental Leave.
• Personal leave for sick and carer leaves.