Customer Success Manager - 12-Month FTC

📋 Description

• Own a portfolio of high-profile customer accounts, driving business outcomes, customer value
• Act as a trusted customer advocate and central point of contact, facilitating prompt and effective
• Be the voice of the customer, sharing insight across the business and identifying risks
• Act as the escalation lead when issues remain unresolved, bringing the right teams together and
• Build a deep understanding of each customer's goals, review account data and help shape impactful
• Provide meaningful customer reporting, host service and success reviews, and proactively monitor

🎯 Requirements

• Proven experience in a Customer Success, Customer Experience or similar customer-facing role.
• Around three years' experience within a SaaS, CCaaS or technology business would be advantageous.
• ITIL certification would be beneficial.
• Customer-focused, with excellent communication skills and the confidence to build trusted
• Able to think quickly, use sound judgement and remain calm when priorities change or time-sensitive
• A genuine team player who enjoys collaborating, sharing knowledge and stepping in to support others